Delivery: items in stock ship immediately. Items not in stock ship in 4-8 weeks.
International orders: Currency exchange rate is calculated on the date of the money transaction. Duties and VAT, paid by customer.
International Shipping via USPS, UPS, FedEx and DHL with insurance and Tracking number.
Payment Terms: 50% deposit is due at time of order. 50% due on delivery.
Wholesale Refund Policy: Wholesale orders not refundable. Please be sure before ordering. No returns or refunds, replacements or credits issued on Wholesale Orders.
Custom Design ordering procedure: Contact us with your design request. You may provide a photo, company logo, or link to represent what you would like to have custom made. We will create a drawing representing your custom design in the form of a "Proof" The Proof contains your design and dimensions, and is subject to your approval. Order begins after proof is approved and 50% deposit is paid.
Revision policy: No revisions are accepted to the design or quantity after approval of proof, so please be sure before ordering.
Quality assurance: Each piece is individually hand-finished and carefully inspected to ensure highest heirloom quality.
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